ArtistDB - Messaging failures – Incident details

Experiencing partial outage

Messaging failures

Resolved
Major outage
Started 3 months agoLasted 1 hour 27 minutes

Affected

Other Provider

Major outage from 6:49 PM to 8:17 PM

Third Party: Discord → API (Authentication, Webhook)

Major outage from 6:49 PM to 8:17 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We're seeing significant positive impact from our earlier fix; nearly all users should be recovered at this point. We are monitoring closely.

  • Monitoring
    UTC
    Monitoring

    We have a fix in place are seeing recovery, although some users may still be seeing impact.

  • Update
    UTC
    Update

    We are actively working toward system recovery and will post another update in 10 minutes.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    UTC
    Identified

    We are currently investigating an issue that is impacting users' ability to send direct messages. Other functionality including interactions, shop, and SDK integrations are also affected.